All new customers are required to submit a signed copy of the applicable Server and Domain Registration Agreements. - These agreements may be found on this page

If the customer orders a Server after the first day of the month we will prorate the first month's service fee. Only the first month's service fees are prorated. All monthly services fees thereafter are billed for the entire month and are not prorated upon cancellation.

Once an order has been processed, the Server configuration information and first invoice will be sent to the customer directly via e-mail.

All accounts are billed according to the calendar month and are on a billing cycle from the 26th of one month to the 25th of the next month. Terms are set at Net 1, or net amount due within 30 days of billing if a pre-billing condition has been arranged.  If the customer is paying with a credit card, the credit card will be charged on or around the 26th of the month. For those credit cards that are not cleared on the 26th, a second billing attempt will take place on or around the 27th, then 28th. Accounts not paid by the 28th are subject to immediate de-activation. If the customer is paying with other methods (money order, check, etc), payment should be received at our corporate headquarters by the due date on the invoice.

Reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover an error on the part of Enetrics Communications and notify us of this error, it can then be corrected. Please remember that if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 2 days of the error) to receive a credit for the error.

Balances not paid by the 26th of the current month will be considered past due. Accounts that are past due may be disabled at our discretion.  Each time an account is disabled by a member of our Customer Service Staff, a $25.00 re-enablement fee will be applied to that account when it is reactivated. Delinquent accounts may be forwarded to an outside collections agency at any time. If your account is forwarded to an outside collections agency for further pursuit of an outstanding balance, you may be assessed a 40% Collection agency fee. A Late Payment fee of $30.00 will be assessed on all accounts past due plus applicable maximum legal interests compounded monthly.

Requests for modifications to an account, or anything that requires a charge or invoice, must be made either via the Online Interface or requested via e-mail sent to our Customer Service Staff. Examples of such request include, but are not limited to: adding additional MB of space to a Virtual Server, adding additional domain names to an existing Virtual Server, or requests for termination or disablement of a Server account.

All clients are responsible for backing up their own files separately. We provide three levels of backup, the first two on disk, and the third on tape. Should the customer need to Restore Files from Backup found on the primary and secondary backups, there will be no charge. For each file retrieval from the tertiary backup, or the tape backup, there is a charge of $100.00.

A $30.00 service fee will be charged for all invalid credit card information and/or returned checks. This is an accounting processing fee.

A $30.00 Service fee will be charged for all Credit Cards Disputed whereby the dispute was not a result of our error, or was our error but we were not contacted to correct the billing error. This is an accounting processing fee.

A 40% Collection agency fee will be added to all account balances that remain unpaid are are submitted to a third party collection agency for collection actions. Once an account is submitted to a collection agency you will be responsible for dealing directly with that collection agency directly